{"id":3080,"date":"2024-03-13T12:11:30","date_gmt":"2024-03-13T10:11:30","guid":{"rendered":"https:\/\/www.eurobelt.com\/support\/"},"modified":"2024-09-04T08:00:47","modified_gmt":"2024-09-04T08:00:47","slug":"support","status":"publish","type":"page","link":"https:\/\/www.eurobelt.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section class=\"wp-block-microbio-blocks-section child-default section-align-center section-bg  section-ramp section-bg-ramp-theme alignfull\" style=\"padding-top:var(--wp--preset--spacing--space-lg);padding-bottom:var(--wp--preset--spacing--space-lg);--min-height:70vh;--min-height-mobile:0;--img:url('https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/08\/web_2-scaled.jpg');--img-mobile:url('https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/08\/web_2-scaled.jpg');--focal:47% 100%;--focal-mobile:47% 100%\" data-animation-enter=\"alpha\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-12d7459b79b4421f45a3a343d6512666\">Your question We will help you<\/h1>\n\n\n\n<p class=\"has-text-align-center mt-1rem has-white-color has-text-color has-link-color wp-elements-1a9f3fc9d74069b368ea41509a2132b1\">Check our frequently questions and solve your doubts quickly. <\/p>\n<\/section>\n\n\n\n<section class=\"wp-block-microbio-blocks-section child-default section-align-center  alignfull\" style=\"padding-top:var(--wp--preset--spacing--space-lg);padding-bottom:var(--wp--preset--spacing--space-lg);--min-height:0;--min-height-mobile:0;--img:url('');--img-mobile:url('');--focal:50% 50%;--focal-mobile:50% 50%\" data-animation-enter=\"alpha\">\n<h2 class=\"wp-block-heading\">Technical issues<\/h2>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Belt does not engage the sprockets<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Verify the belt tension, the belt path in the return is correct and it allows the catenary to run correctly<\/li>\n\n\n\n<li>Check that the belt return design is correct.<\/li>\n\n\n\n<li>Be sure that the sprockets are properly positioned and aligned correctly with the belt.<\/li>\n\n\n\n<li>Allows the belt to be engaged between 180\u00ba and 210\u00ba.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> The belt does not advance correctly<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Check that the shafts are correctly positioned and parallel to each other.<\/li>\n\n\n\n<li>Check the conveyor structure.<\/li>\n\n\n\n<li>Fit the return rollers and set them parallel to the shafts.<\/li>\n\n\n\n<li>Ensure that the sprockets are correctly aligned and well positioned with the belt.<\/li>\n\n\n\n<li>Clean the bottom of the belt for any dirt that may interfere with its running.<\/li>\n\n\n\n<li>Verify that retaining rings are installed.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Excessive belt wear<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Possible causes may be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Because of abrasive material: establish a cleaning procedure that will allow the frequent removal of dirt.<\/li>\n\n\n\n<li>Be sure that the material on which the belt slides is the right one.<\/li>\n\n\n\n<li>For high speed: reduce it if possible.<\/li>\n\n\n\n<li>Wrong positioning of wearstrips<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Excessive wear on sprockets<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Possible causes may be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Because of abrasive material: establish a cleaning procedure that will allow the frequent removal of dirt.<\/li>\n\n\n\n<li>For high speed: reduce it if possible.<\/li>\n\n\n\n<li>Check that the shafts are correctly positioned and parallel to each other.<\/li>\n\n\n\n<li>Check if the number of sprockets is correct for the load, speed and the belt width.<\/li>\n\n\n\n<li>Check if the sprockets are correctly aligned and well positioned with the belt &#8211; Check if the shaft is still straight, and not bent or twisted.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Excessive wear on belt edges<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Possible causes may be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Belt is clogged at some point.<\/li>\n\n\n\n<li>Check the alignment of the belt and the correct position of the fixed sprocket<\/li>\n\n\n\n<li>Check if the temperature dilatation of the belt causes that the belt rubbing against the conveyorit<\/li>\n\n\n\n<li>Verify that the belt is properly installed.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Belt rod comes out<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Examine if the modules are perfectly installed with their caps<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Crankshaft effect on the rod<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Possible causes may be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Too much abrasion on the rod: improves belt cleanliness.<\/li>\n\n\n\n<li>Excessive load on the conveyor.<\/li>\n\n\n\n<li>Possible replacement of the belt due to the end of its life cycle.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Impact damage to the belt<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Adds support in the conveyor&#8217;s loading area.<\/li>\n\n\n\n<li>Unappropriate choice of material.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Excessive catenary<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Check if the total length of the belt is correct, and reduce its number of rows.<\/li>\n\n\n\n<li>Not enough belt tension in high temperature applications.<\/li>\n\n\n\n<li>Possible wear of the joint rods.<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> I don&#8217;t know what type of belt I currently use. Can you help me to identify it?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Sure! Send the photo of your belt \/ sprocket to WhatsApp number +34 616 980 419 or to our email: afher@eurobelt.com<br>Our sales department will help you to identify the belt<\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Can EUROBELT sprockets be purchased for use in a drum motor?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Yes, we have sprockets for motor drums. Check with our sales team for availability for the motor drum to be used. You can also contact the motordrum supplier to see if they are available.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> I have to modify a EUROBELT belt, how can I know if you make this modification and at which cost it will have?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Sure! Contact our technical-commercial department and our team will assist you with all the possible options and solutions. Depending on the area where you are located, you will be assigned a technical sales representative ready to help you, check it <a href=\"https:\/\/www.eurobelt.com\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.eurobelt.com\/contacto\/\">here<\/a><\/p>\n<\/div><\/details>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--space-s)\">Orders<\/h2>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Are your belts and sprockets compatible with belts and sprockets of other brands?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>No, they have to be replaced. Eurobelt belts can only be used with Eurobelt sprockets.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> When ordering retaining clips, is also necessary to order the nuts and screws to close them?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>No, we include them free of charge.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> When ordering end modules, is it necessary to order end caps as well?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>No, we include them free of charge.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> When ordering finger plates, is it necessary to order caps and screws for their installation, as well?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>No, we include them free of charge.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Is there a minimum quantity of orders?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>No.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Is it possible to buy directly from you or does it have to be through a partner?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>You can contact our technical-commercial department and in each case we will guide you to the best option for you. In each area where you are located, you will be assigned a technician-sales person ready to help you, check it out <a href=\"https:\/\/www.eurobelt.com\/en\/contact\/\" data-type=\"page\" data-id=\"633\">here<\/a>.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Do you sell disassembled belts?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Quickbelt only, with assembly instructions and belt configuration.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Morover the items seen on the website, do you have special models that can be ordered?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Depending on the required needs of the order, special models may be chosen. For further information please contact our technical-sales department. In each area where you are located, you will be assigned a technician-salesperson ready to help you, check it out <a href=\"https:\/\/www.eurobelt.com\/en\/contact\/\" data-type=\"page\" data-id=\"633\">here<\/a>.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Do EUROBELT belt materials comply with FDA standards and EU guidelines?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Yes, we have materials that comply with FDA and EU regulations for direct food contact. For further information, please contact our technical-sales department. In each area where you are located, you will be assigned a technician-salesperson ready to help you, check it out <a href=\"https:\/\/www.eurobelt.com\/en\/contact\/\" data-type=\"page\" data-id=\"633\">here<\/a>.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Which are the temperature ranges that EUROBELT belts can reach?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Eurobelt has a wide range of materials that can work at temperatures ranging from -40\u00b0C to 220\u00b0C. The choice of material will depend on the working temperature of the application.<\/p>\n\n\n\n<p>For further details, we suggest you to contact our technical-sales department. In each area where you are located, you will be assigned a technician-salesperson ready to help you, check it out <a href=\"https:\/\/www.eurobelt.com\/en\/contact\/\" data-type=\"page\" data-id=\"633\">here<\/a>.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> What is the return and claim policy?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>EUROBELT components are guaranteed for a period of three years from the delivery date Elements with respect to the repair or substitution of any component whose materials or manufacture is defective, provided it is demonstrated that the work has been done under normal conditions of use.<\/p>\n\n\n\n<p>No other expressed or implicit guarantee is given unless it were set down in writing and approved by the manufacture<\/p>\n\n\n\n<p>EUROBELT elements are manufactured with plastic materials, consequently, their direct exposure for fire or to higher temperatures than those indicated can produce their deflagation together with the emission of toxic fumes<\/p>\n\n\n\n<p>Any use of the EUROBELT products must observe the regulations and rules prevaling, and the user is the only responsible to make observe these regulations when incorporating those products into any desing machine.<\/p>\n\n\n\n<p>The information contained herein is provided for informative purposes only. It is not guaranteed to be applied to the design of any given installation.core\/parag<\/p>\n\n\n\n<p>The manufacture does not assume any responsibility for the repercussions derived from the use of his products, whether it is based or not on the information herein.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Where or who can I contact to request catalogs and samples of the EUROBELT product range?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>You can request it directly to our technical-sales department, through our customer service telephone numbers, our website, email or WhatsApp.<\/p>\n<\/div><\/details>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--space-s)\">Shipping &amp; Transportation<\/h2>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> What is the standard factory delivery time?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Usually, our standard delivery time is 5 working days. However, some products may require more time due to their complexity in assembly or the materials required. However, accessories such as certain sprockets models, Quickbelt modules, profiles and clip guides are available from stock, which means that they can be delivered immediately.<\/p>\n\n\n\n<p>Furthermore, we have a special urgency service to attend the unexpected events that may arise, being able to supply your belt (except for special requirements) even on the same day <strong>with no additional cost<\/strong>.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> How do I know the current status of my order?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>You can always call\/ write to us to ask about it or even find out where it is in the shipment if it has already left the factory.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> How long will it take to send me a quote?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>On a regular basis, our reply is sent on the same day or the day after the request is received.<\/p>\n\n\n\n<p>As usual, when specific studies, technical calculations, belts or very special sprockets are requested, we may be delayed one or two more days as more estimations have to be made.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> What happens if I have an urgency?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>We are prepared at EUROBELT, for any incident or unexpected event that may arise, and we are committed to guarantee a repair or replacement as quickly as possible.<\/p>\n\n\n\n<p>If you need immediate assistance call +34 983 217 480 or use our WhatsApp service +34 616 980 419 or send us an email to <a href=\"mailto:sales@eurobelt.com\">sales@eurobelt.com<\/a><\/p>\n<\/div><\/details>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--space-s)\">Contact<\/h2>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Do you have a technical department that can support you with the technical issues?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Yes, and they&#8217;re doing great! Send an email to <a href=\"mailto:technical@eurobelt.com\">technical@eurobelt.com<\/a> or phone to +34 983 217 480<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> Does EUROBELT have a personal sales support service?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>Of course, we have commercial assistance all over the world. From our headquarters in Spain, we have our sales team distributed throughout the peninsula. Contact the person in charge in your region <a href=\"https:\/\/docs.google.com\/document\/d\/10VQBCC59iln6P_w7-C1_AqnwUYrHBhkfB4vxfHsqNtc\/edit#heading=h.sazfz441k2ry\">here.<\/a><\/p>\n\n\n\n<p>Worldwide, these are the contacts you should address:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spain and Portugal: <a href=\"mailto:ventas@eurobelt.com\">ventas@eurobelt.com<\/a><\/li>\n\n\n\n<li>France: <a href=\"mailto:france@eurobelt.fr\">france@eurobelt.fr<\/a><\/li>\n\n\n\n<li>Italy: <a href=\"mailto:italia@eurobelt.com\">italia@eurobelt.com<\/a><\/li>\n\n\n\n<li>M\u00e9xico: <a href=\"mailto:ventas@eurobelt.mx\">ventas@eurobelt.mx<\/a><\/li>\n\n\n\n<li>South America: <a href=\"mailto:sudamerica@eurobelt.com\">sudamerica@eurobelt.com<\/a><\/li>\n\n\n\n<li>Latin America: <a href=\"mailto:latinoamerica@eurobelt.com\">latinoamerica@eurobelt.com<\/a><\/li>\n\n\n\n<li>India: <a href=\"mailto:sales@eurobelt.co.in\">sales@eurobelt.co.in<\/a><\/li>\n\n\n\n<li>Other countries: <a href=\"mailto:sales@eurobelt.com\">sales@eurobelt.com<\/a><\/li>\n<\/ul>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-microbio-blocks-accordion\"><summary><span> How can I download EUROBELT CAD files?<\/span><div class=\"accordion-cross\"><svg width=\"14px\" height=\"14px\"><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#plus\"><\/use><\/svg><\/div><\/summary><div class=\"accordion-content\">\n<p>&#8211; You can find the 2D and 3D files of our products in the customer area, to access it you will have to be registered.<\/p>\n\n\n\n<p>If you do not find what you are looking for, please, do not hesitate to contact our technical-commercial <a href=\"mailto:sales@eurobelt.com\">sales@eurobelt.com<\/a> or to <a href=\"mailto:technical@eurobelt.com\">technical@eurobelt.com<\/a><\/p>\n<\/div><\/details>\n<\/section>\n\n\n\n<section class=\"wp-block-microbio-blocks-section has-grey-light-2-background-color has-background child-wide section-align-center  alignfull\" style=\"padding-top:var(--wp--preset--spacing--space-lg);padding-bottom:var(--wp--preset--spacing--space-lg);--min-height:0;--min-height-mobile:0;--img:url('');--img-mobile:url('');--focal:50% 50%;--focal-mobile:50% 50%\" data-animation-enter=\"alpha\">\n<div class=\"wp-block-microbio-blocks-grid  grid-align-start grid-gap-sm\">\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-7 grid-column-mobile-4\" style=\"--mobile-order:\">\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-secondary-color\">Compromise <\/mark>in every stage to offer you the best<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid  grid-align-stretch grid-gap-lg border-left-separator\" style=\"margin-top:var(--wp--preset--spacing--space-m)\">\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-3 grid-column-mobile-4\" style=\"--mobile-order:\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"55\" src=\"https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/fabricante-diseno-propio.svg\" alt=\"\" class=\"wp-image-31\" style=\"aspect-ratio:1;object-fit:contain;width:60px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading mt-1rem has-heading-4-font-size\">Manufacturers with<br>own design<\/h3>\n\n\n\n<p class=\"has-body-3-font-size\">It is supported by an engineering team that is constantly innovating.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-3 grid-column-mobile-4\" style=\"--mobile-order:\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"55\" src=\"https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/asesoramiento-personalizado.svg\" alt=\"\" class=\"wp-image-34\" style=\"aspect-ratio:1;object-fit:contain;width:60px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading mt-1rem has-heading-4-font-size\">Customized<br>advice<\/h3>\n\n\n\n<p class=\"has-body-3-font-size\">Personalized technical support throughout the entire process.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-3 grid-column-mobile-4\" style=\"--mobile-order:\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"61\" height=\"35\" src=\"https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/protocolo-urgencia.svg\" alt=\"\" class=\"wp-image-33\" style=\"aspect-ratio:1;object-fit:contain;width:60px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading mt-1rem has-heading-4-font-size\">Protocol<br>of urgency<\/h3>\n\n\n\n<p class=\"has-body-3-font-size\">We are ready for any urgent incident or unexpected event, deliveries between 3-48h.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-3 grid-column-mobile-4\" style=\"--mobile-order:\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"55\" src=\"https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/servicio-postventa.svg\" alt=\"\" class=\"wp-image-32\" style=\"aspect-ratio:1;object-fit:contain;width:60px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading mt-1rem has-heading-4-font-size\">Service after<br>sales service<\/h3>\n\n\n\n<p class=\"has-body-3-font-size\">Assistance in installation, as well as maintenance and cleaning.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-microbio-blocks-section child-wide section-align-center  alignfull\" style=\"padding-top:var(--wp--preset--spacing--space-lg);padding-bottom:var(--wp--preset--spacing--space-lg);--min-height:0;--min-height-mobile:0;--img:url('');--img-mobile:url('');--focal:50% 50%;--focal-mobile:50% 50%\" data-animation-enter=\"alpha\">\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-secondary-color\">A modular Belt<\/mark> for each case<\/h2>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid  grid-align-stretch grid-gap-md full-grid-padding scroll-mobile\" style=\"margin-top:var(--wp--preset--spacing--space-m)\">\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-4 grid-column-mobile-4\" style=\"--mobile-order:\">\n<a class=\"wp-block-microbio-blocks-card-bg card-align-start expand-height no-border-radius\" style=\"--bg-image:url(https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/rectas.webp);--bg-position:50% 50%;--border-radius:12px\" target=\"\" href=\"https:\/\/www.eurobelt.com\/en\/products\/straight-belts\/\" rel=\"noopener\" title=\"\">\n<div class=\"wp-block-group wp-block-microbio-blocks-simple-card-link--content is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading heading-font has-white-color has-text-color\" style=\"font-weight:500\">Straight<\/h3>\n\n\n\n<p class=\"mt-1rem has-white-color has-text-color has-body-2-font-size\">Smooth and accurate linear conveying.<\/p>\n<\/div>\n\n\n\n<span class=\"wp-block-microbio-blocks-icon icon-size-default has-white-color has-text-color has-link-color wp-elements-3350472328c7a87a5ed1e47896f7ffa3\"><svg><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#arrow\"><\/use><\/svg><\/span>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-4 grid-column-mobile-4\" style=\"--mobile-order:\">\n<a class=\"wp-block-microbio-blocks-card-bg card-align-start expand-height no-border-radius\" style=\"--bg-image:url(https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/curvas.webp);--bg-position:50% 50%;--border-radius:12px\" target=\"\" href=\"https:\/\/www.eurobelt.com\/en\/products\/curved-belts\/\" rel=\"noopener\" title=\"\">\n<div class=\"wp-block-group wp-block-microbio-blocks-simple-card-link--content is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading heading-font has-white-color has-text-color\" style=\"font-weight:500\">Curves<\/h3>\n\n\n\n<p class=\"mt-1rem has-white-color has-text-color has-body-2-font-size\">Agility on curved sections for dynamic transport.<\/p>\n<\/div>\n\n\n\n<span class=\"wp-block-microbio-blocks-icon icon-size-default has-white-color has-text-color has-link-color wp-elements-3350472328c7a87a5ed1e47896f7ffa3\"><svg><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#arrow\"><\/use><\/svg><\/span>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-4 grid-column-mobile-4\" style=\"--mobile-order:\">\n<a class=\"wp-block-microbio-blocks-card-bg card-align-start expand-height no-border-radius\" style=\"--bg-image:url(https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/sin-varillas.webp);--bg-position:50% 50%;--border-radius:12px\" target=\"\" href=\"https:\/\/www.eurobelt.com\/en\/products\/no-rods\/\" rel=\"noopener\" title=\"\">\n<div class=\"wp-block-group wp-block-microbio-blocks-simple-card-link--content is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading heading-font has-white-color has-text-color\" style=\"font-weight:500\">No rods<\/h3>\n\n\n\n<p class=\"mt-1rem has-white-color has-text-color has-body-2-font-size\">Quick and easy assembly with just one click.<\/p>\n<\/div>\n\n\n\n<span class=\"wp-block-microbio-blocks-icon icon-size-default has-white-color has-text-color has-link-color wp-elements-3350472328c7a87a5ed1e47896f7ffa3\"><svg><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#arrow\"><\/use><\/svg><\/span>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-4 grid-column-mobile-4\" style=\"--mobile-order:\">\n<a class=\"wp-block-microbio-blocks-card-bg card-align-start expand-height no-border-radius\" style=\"--bg-image:url(https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/limpieza-exigente.webp);--bg-position:50% 50%;--border-radius:12px\" target=\"\" href=\"https:\/\/www.eurobelt.com\/en\/products\/demanding-cleaning-belts\/\" rel=\"noopener\" title=\"\">\n<div class=\"wp-block-group wp-block-microbio-blocks-simple-card-link--content is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading heading-font has-white-color has-text-color\" style=\"font-weight:500\">Demanding cleaning<\/h3>\n\n\n\n<p class=\"mt-1rem has-white-color has-text-color has-body-2-font-size\">Perfect for hygiene-critical environments.<\/p>\n<\/div>\n\n\n\n<span class=\"wp-block-microbio-blocks-icon icon-size-default has-white-color has-text-color has-link-color wp-elements-3350472328c7a87a5ed1e47896f7ffa3\"><svg><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#arrow\"><\/use><\/svg><\/span>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-4 grid-column-mobile-4\" style=\"--mobile-order:\">\n<a class=\"wp-block-microbio-blocks-card-bg card-align-start expand-height no-border-radius\" style=\"--bg-image:url(https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/03\/eurobelt-011.webp);--bg-position:50% 50%;--border-radius:12px\" target=\"_blank\" href=\"\/wp-content\/uploads\/2025\/Gama%20productos\/GamaProductos_2025_ING.pdf\" rel=\"noopener nofollow noreferrer\" title=\"\">\n<div class=\"wp-block-group wp-block-microbio-blocks-simple-card-link--content is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" style=\"font-weight:500\">Check out the full range of products<\/h3>\n\n\n\n<p class=\"mt-1rem has-white-color has-text-color has-body-2-font-size\">Download the brochure with all our modular belts.<\/p>\n<\/div>\n\n\n\n<span class=\"wp-block-microbio-blocks-icon icon-size-default has-white-color has-text-color has-link-color wp-elements-56f933a59137cf4af888702ed10900a2\"><svg><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#download\"><\/use><\/svg><\/span>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-microbio-blocks-grid-cell  grid-row-1 grid-column-4 grid-column-mobile-4\" style=\"--mobile-order:\">\n<a class=\"wp-block-microbio-blocks-card-bg card-align-start expand-height no-border-radius\" style=\"--bg-image:url(https:\/\/www.eurobelt.com\/wp-content\/uploads\/2024\/08\/web_11-1-scaled.jpg);--bg-position:49% 100%;--border-radius:12px\" target=\"\" href=\"https:\/\/www.eurobelt.com\/en\/support\/contact\/\" rel=\"noopener\" title=\"\">\n<div class=\"wp-block-group wp-block-microbio-blocks-simple-card-link--content is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading heading-font has-white-color has-text-color\" style=\"font-weight:500\">Can&#8217;t find what you are looking for?<\/h3>\n\n\n\n<p class=\"mt-1rem has-white-color has-text-color has-body-2-font-size\">Contact us and an expert will assist you in the process.<\/p>\n<\/div>\n\n\n\n<span class=\"wp-block-microbio-blocks-icon icon-size-default has-white-color has-text-color has-link-color wp-elements-3350472328c7a87a5ed1e47896f7ffa3\"><svg><use xlink:href=\"\/wp-content\/plugins\/microbio-blocks\/assets\/images\/icons-library.svg?ver=2.0.1#arrow\"><\/use><\/svg><\/span>\n<\/a>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3080","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Eurobelt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eurobelt.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Eurobelt\" \/>\n<meta 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\/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - Eurobelt","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.eurobelt.com\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support - Eurobelt","og_url":"https:\/\/www.eurobelt.com\/en\/support\/","og_site_name":"Eurobelt","article_modified_time":"2024-09-04T08:00:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.eurobelt.com\/en\/support\/","url":"https:\/\/www.eurobelt.com\/en\/support\/","name":"Support - 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